Refund Policy

Last updated: October 12, 2026

All purchases are final

Encorette does not offer refunds. Credit packs are one-time purchases, and credits cannot be exchanged for money. Credits never expire, so you can use them whenever you like.

Failed videos

If a video fails to generate, or a result doesn't pass our safety check, the credits it used go back to your account automatically. Photos rejected before generation never use credits.

Questions about a charge

If something about a charge looks wrong, email support@burningbridgesmv.org from the address you signed in with.